FAQ

where are you located?

GLTCHGIRL is based in hawaiʻi!

what's your refund policy?

no refunds are given. if your order comes damaged, contact me for an exchange!

what if my order arrives missing an item or is damaged?

contact me ASAP via cloudykait@gmail.com or on instagram @gltchgirl !

when will my order be shipped?

orders typically ship out the following business day, but arrival times may vary due to COVID.

do you include tracking?

tracking is available as an add-on option. highly recommended if you order multiple items and want a guarantee they'll get to you safely!

do you do commissions?

at the time we are not accepting commissions. thank you for your understanding :)

any additional questions?

contact me at any of the socials at the bottom of the page or through the contact form!